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orientwatchusa.com
"Our US headquarters in Southern California maintains an in-house inventory and parts center. All service requests are typically completed within three weeks."Yema USA takes pride in offering the highest level of service in the industry. 

We have knowledgeable watch people on staff ready to give you the best possible attention.

International Orders
All orders placed outside of the United States of America (including Mexico and Canada) WILL NOT BE ACCEPTED through the system. If any International order is successfully placed on the site, it will be voided and canceled.

By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions.

All returns must include the following: 

- Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)

- Original packing slip  

- Manufacturer documentation (manuals, warranty cards, registration information, etc.)

- Please write the RMA number on the label used to return the item or the brown shipping box. sskoj


Basic Return Policy 
You have 7 business days from the date your product left the warehouse to get a valid RMA from our website and get your product shipped back to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product. 

Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to us.

Upon our acceptance of the merchandise in "like new condition" the purchase price will be credited to the credit card or paypal account used for the original purchase. 

Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days after receipt of the item.

The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.






 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

Defective products can only be returned in exchange for the exact same product, or at the sole discretion of the Yema USA Fulfillment Center, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). 

Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability. 

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. 

Yema USA. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.